Overview
Vastrakriti provides a transparent, customer-friendly return and refund policy compliant with the Consumer Protection (E-Commerce) Rules, 2020. We want every customer to be completely satisfied with their purchase.
1. Return Window
- Standard Window: 30 Calendar Days from the date of confirmed package delivery.
- Verification: Delivery timestamp verified via courier carrier tracking logs.
- Defect Reporting: Quality issues or transit damage must be reported within 72 hours of delivery.
2. Mandatory Return Conditions
To qualify for a full refund or exchange, items returned must meet the following criteria:
- Product is in original, unused, unworn, and unwashed condition.
- All original brand tags, labels, and security seals remain attached and intact.
- Packed in original packaging along with any accessories, size labels, or care guides included at the time of purchase.
- Free of perfume, stains, alterations, or damage caused after delivery.
3. Non-Returnable & Final Sale Categories
| Category | Return Eligibility | Reason / Explication |
|---|---|---|
| Worn / Used Footwear | Non-Returnable | Hygiene and safety regulations. |
| Inner Garments & Innerwear | Non-Returnable | Hygiene and safety regulations. |
| Unstitched Fabric Yardage | Non-Returnable | Cannot be resold once cut or handled. |
| Deep Clearance Sales (>50% Off) | Final Sale | Clearance listings clearly marked at purchase. |
| Digital Gift Cards | Non-Returnable | Non-refundable once issued. |
| Safety / Utility Footwear | Non-Returnable (if used) | Once worn on site, cannot be accepted back for hygiene. |
*Exception: Manufacturing defect or incorrect item dispatch applies to all categories above.*
4. Return Workflow & Reverse Pickup
- Initiate Request: Log into account → My Orders → Select Order → Click Request Return (or email
hello@vastrakriti.shop). - Approval & Pickup: Return approved within 24 hours. Free doorstep reverse pickup scheduled within 48 hours via Delhivery/Bluedart across ~18,000 PIN codes.
- Quality Check (QC): Item inspected at Thane fulfilment centre within 2 to 3 business days of arrival.
- Self-Shipment Reimbursement: For PIN codes outside reverse pickup coverage, customers self-ship parcel and receive courier reimbursement up to ₹150 upon submission of shipping receipt.
5. Refund Method & Processing Timelines
Once return QC is passed, refunds are processed immediately as per the original payment method:
| Original Payment Method | Refund Crediting Time | Refund Details |
|---|---|---|
| UPI / Wallet | 2 – 5 Business Days | Credited to source UPI ID / wallet |
| Credit / Debit Card | 5 – 7 Business Days | Bank posting cycle applies |
| Net Banking | 5 – 7 Business Days | Credited to source bank account |
| Cash on Delivery (COD) | 7 – 10 Business Days | Direct NEFT bank transfer upon receiving bank details |
| Store Credit | Instant (1 Business Day) | Applied to user Vastrakriti wallet balance |
6. Size Exchange Policy
- One-time free size exchange offered for garments and footwear within the 30-day window.
- Reverse pickup of original item and forward shipping of new size are 100% free of charge.
- If requested size is out of stock, a full refund is issued automatically.
7. Defective, Damaged, or Incorrect Items
If an incorrect or defective product is delivered:
- Contact
hello@vastrakriti.shopwithin 72 hours with unboxing photos/video. - Full 100% refund issued (including original shipping charges).
- ₹200 Store Credit Goodwill Gesture credited to account for the inconvenience caused.
8. Customer Grievances & Statutory Redressal
If your return or refund is delayed or unresolved:
- Grievance Contact: grievances@vastrakriti.shop / +91 22 6800 4391
- National Consumer Helpline (NCH): 1800-11-4000 / consumerhelpline.gov.in