Overview
Vastrakriti's Cancellation Policy is designed to give you flexibility while ensuring our fulfilment team can process and dispatch orders efficiently. This policy applies to all orders placed on vastrakriti.shop.
1. Customer Cancellation Window
You may cancel your order without any penalty if your cancellation request is received within:
24 hours of order placement OR before the order status reaches "Packed" — whichever occurs earlier.
The order status is updated in real time and is visible in your account under My Orders.
How to Cancel Within the Eligible Window
- Account Portal (Fastest): Log in to your account → Navigate to My Orders → Select [Order ID] → Click Cancel Order.
- Email Request: Send an email to
hello@vastrakriti.shopwith your order ID and the subject lineCancellation Request — VSK######. Requests via email are processed within 2 hours during business hours (Monday–Saturday, 10:00 AM – 7:00 PM IST).
2. Cancellation After the Eligible Window
Once an order has reached the "Packed" status or 24 hours have elapsed (whichever is earlier), it can no longer be cancelled directly. At this stage, the order is in the dispatch pipeline.
Options Available:
- Accept Delivery & Return: You may accept the delivery and initiate a return within 30 days under our Return & Refund Policy.
- Refuse Delivery at Door: You may refuse acceptance when the courier arrives. The parcel will be returned to origin (RTO), and a refund will be processed minus outward shipping fees.
3. Partial Cancellation
For multi-item orders, you may request the removal of individual line items rather than cancelling the whole order, provided those specific items have not reached "Packed" status. Email hello@vastrakriti.shop specifying the order ID, product name, and size.
4. Cancellation Initiated by Vastrakriti
Vastrakriti Retail Private Limited reserves the right to cancel an order under the following circumstances:
- Payment Failure: Payment not captured or reversed by the payment gateway.
- Stock Unavailability: Genuine stock shortage discovered post-order placement.
- Fraud Prevention: High-risk indicators, suspicious addresses, or flagged payment instruments.
- Undeliverable PIN Code: Address outside our courier network where no alternative can be provided.
- Pricing Error: Erroneous list price published due to technical malfunction.
In all merchant-initiated cancellations, a full 100% refund is automatically issued within 5 to 7 business days to the original payment method.
5. Refund Timeline Post-Cancellation
| Payment Mode | Refund Processing Window | Notes |
|---|---|---|
| UPI / Digital Wallet | 2 – 5 Business Days | Instant credit once initiated by gateway |
| Credit / Debit Card | 5 – 7 Business Days | Subject to issuing bank statement cycle |
| Net Banking | 5 – 7 Business Days | Credited back to source bank account |
| Cash on Delivery (COD) | N/A | No money collected prior to dispatch |
6. Post-Dispatch & Refused Deliveries
- Prepaid Orders Refused at Door: Refund of product value is processed within 7–10 business days of package return to our Thane warehouse, minus original outward shipping fees.
- COD Orders Refused at Door: No refund is applicable as no payment was collected. Repeated COD refusals may lead to COD feature deactivation for your account.
7. Cancellation Support Channels
- Account Dashboard: My Orders → Cancel Order button (24/7)
- Email Support: hello@vastrakriti.shop
- Phone Helpline: +91 22 6800 4391 (Mon–Sat, 10:00 AM – 7:00 PM IST)
- Grievance Escalation: grievances@vastrakriti.shop